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Outstanding Warranty Service from Don Burrows at Ryan Homes My husband and I purchased a Ryan Home in the Terra Pines Development in January of this year, and as part of the warranty process, we have had the pleasure of working with Don Burrows, Warranty Supervisor with Ryan Homes. While most of the items we contacted the warranty department about were small things or simply questions from inquisitive homeowners, Don consistently went above and beyond to make sure we were taken care of. He always followed up with phone calls, made visits to the property when needed, and never once made us feel that anything we asked was too much trouble. Every issue was addressed promptly and professionally. I am posting this review on the Saratoga page because the Terra Pines Development reviews are now closed. However, I wanted to make sure Don received the recognition he truly deserves for the exceptional service he has provided to us. What impressed us most was the genuine pride Don takes in his work and in making sure homeowners are happy. We could not have asked for anyone who would take as much pride in our home as we do. His dedication, responsiveness, and willingness to help have made the warranty process an incredibly positive experience. My husband and I cannot express how grateful we are for the service we have received from the Ryan Homes Warranty Team, and especially for sending Don our way. He is truly an asset to Ryan Homes, and we feel very fortunate to have had him there to help us along the way. Thank you, Don, for everything you have done for us! You have made a wonderful home-buying experience even better.

Caroline Hendy

If you get the chance to work with Andrew K "AJ," know that you are in the best hands possible. From day one, AJ went above and beyond to make our entire experience seamless, comfortable, and completely stress-free. He is remarkably patient, highly attentive, and extremely well-organized. But what truly sets AJ apart is how authentic and personable he is. Every conversation felt genuine, he took the time to listen to what was going on in our lives, shared a bit of his own, and created an environment where we felt completely comfortable asking any question, big or small. AJ’s communication is literally top tier. He was always quick to respond, and we especially appreciated that he took the time to pick up the phone and call us directly, even for quick updates that could have just been sent via email. That extra personal touch meant a lot to us. AJ is the exact kind of person you want greeting you at the front door and representing you. He’s a total asset to have on any team, a truly great person, and we are very appreciative. There is a wonderful team down at the One Westport community!

Kavon L

Andrew K, (aka AJ) deserves some serious recognition! His knowledge, kindness, and professionalism truly stood out throughout our home buying process. He was always helpful, patient, and made sure everything went as smoothly as possible for us. Andrew was great to work with and played a huge part in making our experience a positive one. We truly appreciate everything he did for us and would absolutely recommend him to anyone going through the home buying process with One Westport!

Ayanna L

Nathan Silva is an awesome person to work with. As first time home buyers he helped understand the process and flow of things. He is pleasant, professional and know his job well! From the beginning he has been very informative and helpful during this process.

Janee Waddler

This community is going to be gorgeous once it’s finished. My experience has been nothing but outstanding with Nate and the team at Ryan Homes One Westport. I’m so glad I came to see for myself. A big thanks to everyone for making it happen. 🥰

Que Dickers

Ryan Homes and Nathan made the home-buying process simple and stress-free. Their guidance and support gave me the confidence to know that I could do it. I truly appreciate their professionalism, patience, and commitment throughout the entire process.

Brian Willis

We’re currently in the process of building a house with Ryan Homes at Crystal Falls. Just wanted to take a minute to share our experience so far. We were welcomed like a family member by Shawn. He’s shown genuine concern to get us exactly what we wanted. He was very patient with us as we went through the process of deciding on a lot and color choices. He really listened to us. He followed up regularly. His emails and all communication was timely. He was a gracious host. He introduced us to Sam our Project manager. We had a meeting where Sam took us through the whole process, Sam and Shawn worked well together as they transitioned us to the construction team. Sam helped us understand what his role and responsibilities are, how we could contact him ,and how he would be communicating with us weekly with a call and photos weekly of the progress. We really felt comfortable. So far he’s met every commitment that he’s promised. His communication happens when he said it would, he is very thorough in his explanations of what’s going right and what the challenges are and what his next steps are. We just completed our pre Drywall meeting and he addressed all of the questions that we had. He pointed out the things that he saw that they were going to correct as well as some small things that we noticed. We feel very confident in his ability, to hit our expected closing date. He’s very thorough and confident! Thank you!!

Dave C

I had a great experience working with Nathan Silva at Ryan Homes. He was professional, knowledgeable, and helpful throughout the entire process. Nathan communicated clearly, answered all my questions, and made the home-buying experience smooth and stress-free. I truly appreciated his dedication and excellent customer service. I would highly recommend Nathan to anyone considering purchasing a Ryan home.

Charles Pannell

Working with Nathan has been a pleasure! He combines exceptional business acumen with genuine kindness and attentiveness and is always responsive and reliable. Nathan listened to me, understood my needs and CONSISTENTLY made me feel supported. He is an ideal partner and exemplifies everything you could want in a sales representative when buying a home. Five stars! ⭐⭐⭐⭐⭐ P.s. It's going to be an awesome development! Check it out.

Aaron Williams

We are truly grateful to Ryan homes starting with Sales and Project Management. Jordan Becker welcomed us warmly and give us wonderful walk tour inside the Model home and Scenic Vista Community at Large. He offered several home model options and site selection that met our expectation. He provide good information on mortgages that was straightforward and stress-free and linked us to NVR knowledgeable Loan Officers and Processors.Both answered every question patiently and kept us updated during the processing phase.The closing process was exceptionally smooth, efficient, and organized from start to finish.Every staff member we encountered showed genuine care and high professionalism. Ryan Homes Project Manager Mr. Stephen was great in communication and he updated us in every phase of the construction process. We love our beautiful new house and the wonderful community surrounding it.We highly recommend Ryan Homes to anyone looking for a top-tier homebuying experience.

Francis Chege

Huge shoutout to Nate (Nathan) and the entire team at One Westport! I had been looking to purchase a home for about six months when I came across One Westport by Ryan Homes. I signed up for the newsletter, but after seeing the prices online, I honestly wasn’t sure it would fit my budget. One afternoon, Nate gave me a call. I explained that I had been searching for a home but thought One Westport might be out of my price range. Instead of writing it off, he encouraged me to come by that weekend so we could sit down and go over everything together. He adjusted his schedule to work with mine, and I’m so glad he did. The model home was absolutely beautiful, honestly, it’s even better in person than it looks in the photos online. After the tour, Nate walked me through the pricing, estimated monthly costs, available loan options, and what to expect throughout the process. He answered every question I had without making me feel pressured, and by the end of our conversation, I was sold. I’m really glad he made that phone call. A few days later, I was introduced to the NVR Mortgage team. Chloe and Adam have both been fantastic. They’ve guided me through every step of the loan process, making sure I understand everything along the way. Buying a home can feel overwhelming, but they’ve made the experience simple and stress-free. Nate also introduced me to Ben, the Project Manager, and he’s been equally amazing. While the mortgage process has been moving in the background, Ben has kept me updated on the progress of my home with regular communication, photos, and construction updates. He’s been transparent, responsive, and has always taken the time to answer my questions. I recently completed my pre-drywall walkthrough with him, and it’s been exciting to see everything coming together. Before I visited the model home, I spent a lot of time reading the Google reviews. If you’re reading this because you’re considering One Westport, do yourself a favor and schedule a visit. Ask for Nate! The entire process has been incredibly smooth, and every person I’ve worked with has genuinely cared about making this a great experience. I couldn’t be happier with my decision and would highly recommend this team to anyone looking to build a home.

Lasantha H

We just moved into our new home and couldn’t be happier with our experience with Ryan Homes from start to finish! Jake, our project manager, truly made the experience exceptional. He was genuine, knowledgeable, and always kept us updated throughout the entire process. He was incredibly responsive and always returned a call or answered our questions right away. Building a home can feel overwhelming, but Jake made the process smooth and enjoyable. We are so grateful for his communication, attention to detail, and the care he showed along the way. We absolutely love our new home and had such a positive experience!

Teresa Richardson

AJ truly delivered on my waterfront dream home at One Westport. From start to finish, he was an absolute pleasure to work with. He made sure I got everything I wanted within my price point, and never once made me feel rushed or pressured. He was incredibly patient through my multiple pre-construction site visits and all of my cabinet changes, always accommodating and always willing to walk me through every detail. His professionalism, kindness, and commitment to getting things right made the entire process smooth and enjoyable. I would recommend AJ over and over again. If you’re looking for someone who listens, advocates for you, and makes your vision a reality, he’s the one you want by your side.

Cherri Baxter

Tashonda for the WIN! Purchasing a new home is not a simple accomplishment to check off your list. The decision requires your time, patience, intelligence, and discernment. Building a new home is a completely different ball game—it’s a serious commitment that engulfs all of those key elements and demands a deep dive into your builder. Our family was both excited and apprehensive at the opportunity to build with Ryan Homes. There were mixed reviews, and we could not quite wrap our heads around the process… until we met with our sales representative, Tashonda. Tashonda was authentic and optimistic. She understood our concerns, and above all, she was patient! Her knowledge of the market, the area, and how to navigate a mix of excitement and fear makes her an absolute jewel. Quite frankly, she is the reason we purchased our home. She encouraged us to speak to neighbors in our community, drove with us to previously built communities, and offered a delicate balance—showing us that the sky is the limit while helping us understand that our kite string has a threshold. Her heart, personality, and wisdom allowed her to connect with our family and truly understand our needs. Whether it was multiple tours, throwing on work boots to walk muddy estate plots, or just sitting with us at the kitchen table to talk things through, she innately and effortlessly made it happen. The homebuilding process can be a lot to digest. However, having a great representative who walks you through it and helps you make the right choices for your family—even when it might be unfavorable to her—made our experience so special and impactful. Ryan Homes is lucky to have her, and we were blessed to partner with her. Looking to the future, it would be incredible to see Ryan Homes introduce a digital customization tool that allows clients to render their desired home in real time with clear options and price points. That kind of innovation would be a true game-changer for the customer experience. Until then, we are endlessly grateful that rockstars like Tashonda are here, walking families like ours through the journey with true concierge-style care, heart, and dedication.

Kay Jean

Truly Exceptional Service! From the moment we first toured the model home, sales agent, Tashona Clark, made us feel like we were home. Her deep knowledge of the community, attention to detail, and genuine care for our needs turned what could have been a stressful process into an exciting journey. She patiently answered every question, kept us updated on next steps, and even offered thoughtful suggestions to make our new home truly ours. It’s rare to find someone who combines professionalism with such warmth and dedication. Thanks to Tashonda, we’re not just purchasing a new house — we’re starting a new chapter in a place we can proudly call home. Highly recommend to anyone considering this community!

Julia McDowell

Tashonda with Ryan Homes has got to be the nicest, most knowledgeable, most patient and willing to explain everything in detail person that I’ve worked with … Thank you Tashonda. My client is super happy

Andy Arrieta

We came here to see what we qualified for, and the sales representative, Natt, was very helpful. He provided excellent guidance and shared information that we didn’t know. He explained everything clearly and thoroughly, making sure we understood all the details and helping us determine exactly what we needed and wanted.

Amy Samb

Prior to our meeting with Ryan Homes, we read tons of negative reviews about the builder, primarily outside of North Carolina. My biggest concern was how do we avoid being the next negative review. Well, our entire home buying experience with Ryan Homes was AMAZING!!! Amanda’s dedication and forthright approach was exactly what we needed. She made the process so easy and enjoyable, answering all of our questions and concerns, and ensuring we felt comfortable moving forward with our purchase. We have to give a HUGE shout out to our project manager, Rodrigo. He was truly our eyes on the ground, day in and day out. He was on it, each and every step of the way… often briefing us about things he thought could be better done before we even got a chance to tell him about them. He was passionate, dedicated, and absolutely committed to ensuring our home was perfect. If you are building a home, this is the ideal person you would want on your property coordinating your build. He built our home as if it was his own and we are forever grateful for our home. Rodrigo, Thank You So Much!

Alex Roque

We had a great experience with Rodrigo as our project manager. He was always very responsive and addressed our concerns promptly. Our experience with our new build would not be the same without him. Give that guy a raise!

Patrick Layton

We had a great experience working with Jordan and Stephen from the Ryan Homes Scenic Vista team! Jordan was excellent throughout the buying process. He was knowledgeable, responsive, and never made us feel pressured. He took the time to answer our questions, explain the process, and make sure we felt comfortable every step of the way. Stephen, our Project Manager, was also outstanding. He communicated clearly, kept us updated during the build, and was always willing to address any questions or concerns. His attention to detail and professionalism gave us a lot of confidence in the quality of our home. Together, Jordan and Stephen made the new construction process smooth and enjoyable. We’re very grateful for their help and would highly recommend them to anyone considering building at Scenic Vista!

Patrick Sweeney