You're the Foundation of Every Home We Build

If you read my review history, you’ll see that I try to be brutally honest. If someone doesn’t earn five stars, I don’t give them five stars. You probably have the same question I did: Is it safe to build with a national builder? There are a lot of negative stories online. The nightmare scenario is spending a fortune on a new home, finding numerous problems, and then discovering the builder no longer cares once you’ve closed. Here is the honest part: Our house was a disaster, but I’m still giving Ryan Homes five stars. For the first two months, the number of problems was almost comical. But today, they are all fixed. I have never experienced customer service on this level. The warranty department isn’t some random 800 number. It’s a local team of people who answer their phones, know how to get things done, and genuinely care whether things are done correctly. A special shout-out to Brandon, Mike, and Andy. They dealt with an unreasonable number of calls and texts from me and never once made us feel like a burden. They took the brunt of our frustration, never became defensive, and simply kept fixing things. These were the problems we discovered… * Water in the basement: We found water the first weekend we lived there. Our project manager had done an atrocious job overseeing the final details, including leaving our downspouts without elbows or splash blocks. * The driveway had to be repoured: It was graded incorrectly and was funneling water back toward the garage. * The garage floor had to be ripped out and repoured—NOT ONCE, BUT TWICE: It was graded incorrectly and sent water toward the back of the garage. They jackhammered it out and repoured it. When the replacement still wasn’t up to their standards, they jackhammered it out again and repoured it, AGAIN. * The walkway had to be ripped out and repoured because it also wasn’t done correctly. * The entire yard had to be regraded to correct drainage issues. * Our basement floor was covered in dirt and mud that had simply been left behind. * Our kitchen island was shockingly crooked and off-center. * Our staircase newel was crooked and off-center. * The finish work was poor: Ceiling paint on walls, wall paint on ceilings, wall paint on trim, trim paint on floors. * Our HVAC system was dripping condensation into the basement: Walls had to be ripped out, piping insulated, and a new damper installed. And those are just the highlights. After two months, we were done. Not “joking about moving” done. We made an appointment with a realtor and had a For Sale sign made. We were ready to take the loss and move on. Then Brandon and Mike sat down with us. They listened to every concern, wrote down every single one, and then fixed every single one. No excuses. No arguing about technicalities. No making us feel unreasonable. Some of these fixes were enormous. I learned a lot about Ryan. When they were willing to jackhammer out an entire garage floor twice because the first repair still wasn’t right. That means something to me. Would I Build With Ryan Homes Again? 100%— I would. I can’t speak for Ryan Homes in general, but Kathleen, the warranty department, and the entire Copper Mill team stand behind their product. Kathleen deserves her own special shout out as well. She went to bat for us more times than I can remember. With any new build, there will probably be issues. What I wish I knew from the beginning is that the important question isn’t whether something will go wrong. It’s what happens when it does. Ryan listened. They answered. They fixed things. And when something still wasn’t right, they fixed it again. I should probably note that I have spoken with a handful of neighbors. My experience was not the norm. The customer service portion is, but most people’s homes were in much better condition on move-in day. If it weren’t for Brandon and this warranty team, there would probably be a For Sale sign in our yard right now. But one thing is certain: If you build here, you don’t have to worry about whether or not you will be left holding the bag.

Jeff

Ryan Homes at Addison Farms offers beautiful, spacious townhomes at an affordable price. The staff is highly attentive and caring, providing comprehensive assistance throughout the home-building process. Jessica stands out for her compassionate nature, actively listening to concerns and ensuring customer satisfaction.

Carol Gary

We are moving up to Garrison Farms from Florida; new construction. After searching for homes throughout the area with the most amazing realtor (Amy Pendergast), we came upon Garrison Farms and new it was the feeling we were looking for as our future home. The on-site manager, Angie Stewart, greeted us and was incredibly warm and welcoming. She was wonderfully kind, informative, helpful, and empathetic to our wants and needs. As moving and purchasing from 500 miles away can be a bit intimidating, the people helping us have been there every step of the way. We've also met our on-site construction manager, Nick Kruszka, and he walked us through each step of the construction process. He was very well informed, polite, and reassuring as to the professional care that was being procedurally followed in building our home. Our financial connection for all the paperwork is being handled by John Myhre. He too, has been so very helpful. He has walked us through all the financial options and was patiently willing to go step-by-step, line-by-line to help us make the best, informed decisions. The entire process at Ryan Homes, so far, has been a wonderful experience! Thank you to all involved. We highly recommend Ryan Homes.

John DiFrancesca

We couldn't be happier with our decision to buy a new home in Cainhoy Preserve! The location is fantastic, offering the perfect balance of convenience and peaceful surroundings. The home designs are beautiful, built with impressive quality, and priced very reasonably for everything you get. A special thanks to Ronald Pacifico, who was absolute perfection throughout the entire process! Ronald went above and beyond every step of the way—always offering great ideas, proactive solutions, and a remarkably positive attitude. He is truly an excellent person and an incredible professional to work with. If you are looking to build or buy in Cainhoy Preserve, you are in great hands with Ronald!

Ruben Sandoval

Very good experience purchasing at Glendean Pointe. Ashley was great to work with. Very knowledgeable in the building process, very detailed and thorough. This is my second home with Ryan homes so I was familiar with the process, but she pointed out a few details that I had forgotten about. No stone will be left unturned and they will keep you up to date throughout the process. Highly recommend.

James Sloat

I would love to take a moment to recognize Kierston, David, & Jenny for supporting us in our home buying process! All three were polite, patient, kind, and extremely helpful- ensuring the process went smoothly.

Shivam Rajput

We just purchased our new home from Josephine with Ryan Homes at Sienna Estates. The process could not have been easier. Josephine walked us through the plans, showed us similar home in their nearby community, and helped us pick our options. The deals we were offered were unbelievable we decided to sign in 24 hours. Brant the construction manager, Chole with mortgage, and Josephine our sales consultant are incredibly professional, friendly, and patient with us. So far we can not be happier with our experience.

Richard Wilson

Everyone has been so helping. As a first time home buyer they couldn’t have made it easier for me. Ashley has been very caring and helpful, and James willingly answered every single question I could have imagined and some.

Big Status

Just wanting to share that Alyssa was very helpful with gathering all the keys and remotes for a new property that an investor recently closed on. She was quick to respond and very professional. Thanks Alyssa!

Cathy Moore

Ryan Homes review-Ryan Homes are the reason I initially became interested in buying a New Construction build. The layout of the neighborhood Angela(Angie)Stewart our Sales consultant was all that you would wish for in a Sales Professional.

Mark Martin

Ryan Homes recently finished building our new home, and we could not be happier with the entire experience. From our very first meeting with Andrew Jordan, who was very knowledgeable, to the day we got the keys, the team demonstrated top-tier professionalism and expertise. Buying a home can be overwhelming, but their construction project manager, Dave Saunders, and NVR Home Loan Managers, Dawit and Duncan, made us feel valued and prioritized every step of the way. What truly set them apart was their transparency and we never had to worry about hidden fees, unexpected delays, or surprise costs. Communication was flawless throughout the project. They provided timely updates at every major milestone, so we always knew exactly what was happening on-site. Especially liked their photo updates throughout the construction. We highly recommend them to anyone looking to build their dream home!

Francis Sheen

We have worked with other builders and the experience thus far with Ryan Homes has been the best. Angie Stewart was our sales rep and made the process super smooth. No pressure. All help. I felt like she and Ryan Homes genuinely cares about your experience from start to finish. We were undecided for a while until we saw my parents go through the entire process through closing. They make sure you are happy and taken care of, paying attention to detail. The friendly sales and follow-through we saw in my parents build made us decide to go with them. We have recently broke ground and are excited for our new home.

Terry Green

We are super satisfied with our new home. Sean Hair (sales) and Tommy Thorpe (project manager) both did an excellent job. Sean was fully transparent with pricing, promotions, and super helpful guiding us through the whole process. As first time home buyers, having someone who was trustworthy made a huge difference. Tommy was excellent and truly cared about the build quality of our home. Our home was completed ahead of schedule and our own home inspection found no issues. There were a few times during closing I didn’t know who to reach out to, Tommy went out of the way to help.

Josh Sills

This is my first home purchase, and my experience with Ryan Homes has been nothing short of quality excellence. I was previously going to go with DR Horton, but the experience with them was horrible. Very slow communication, giving me the run around, and had to threaten to leave them several times in order to get an answer. I don't even have to ask Ryan Homes and they are already letting me know updates every few days! This is how a home purchase experience should be! Absolute communication, transparency to the fullest, honesty, and they dont make me feel like i am just another pay day to buy a home. Special shout out to Joy S. In xenia, OH for this amazing experience! Can't wait to move into the home in September!

Angel Soto

My husband & I got a flyer in the mailbox and scheduled a tour immediately. The homes were an absolute dream. Ashley was so welcoming & even had donuts/drinks for us during the tour. She responds promptly, works hard & did her best to answer any questions we had. Very understanding & kind when we made or final decision at the end. James was also very kind, patient & informative throughout the process. Although we did not end up signing & owning one of the beautiful homes In Glendean Pointe… Yet!!! When the time & circumstances are right for us this will be one of our top picks to choose from when buying a home. Why we love it: • Brand-New Build In & Out • Aesthetic Exterior & Interior Design • 3BED & 2.5BATH • VA Loan Friendly • 10-14min to WPAFB • Community Build / Feeling Safe Definitely a place we see & would love ourselves, friends & family to all live together. Of course, do your own tour with them & see/experience for yourselves whether the homes are ideal for you. Leaving a 4 star for now because we haven’t actually lived there. If & when we do, I shall update our honest review! 🤍

Momoe Garcia

I was getting frustrated with the search until I saw the ad for Glendean Pointe. As curiosity would have it I made an appointment and met Ashley and James. We chatted like old friends about the neighborhood, the upcoming builds and the financial opportunities that were readily available to me and my family. I went home with a lighter heart. Went back that weekend and figured out the details. I am telling you all, if you need explanation of the details Ashley and James make it easy to understand and they are extremely patient. The neighborhood seems to be shaping up to be quite enjoyable. We are excited to become part of Glendean Pointe. Huge shout-out to both Ashley and James, excited to meet the rest of the team!! I wouldn't wait y'all, this little place is a hidden gem!!

Luisa Rivera

I am so happy that I ran into Glendean Pointe. The help of Ashley and James has been a wonderful experience. I cannot stress enough to thank them so much for all they have done. I'm so excited to be a part of this community and trust me guys you will not be disappointed. Go check them out and get the best experience. Come to the family at Glendean Pointe. Thank you again Ashley and James. You guys are wonderful and awesome ❤️❤️❤️❤️..

Shaniqua North

Just went through my walk-through with Nathan the project manager. Nathan was very professional and went through the entire house very thoroughly. Anything that I thought should be looked at he agreed, took pictures and set up a punchlist date For everything to get done, I am more than happy with the house the #Warranty and the professionalism that Nathan has displayed. I have the upmost confidence in him that everything he says will get done. Everything was beyond my expectations.

Michael Ciarcia

Thank you Angie for all the time and support given answering questions and walking me through the process of purchasing my new home through Ryan Homes. You have made the process seamless and I am very grateful. Nathan is great and patiently walked me through the pre-construction meeting answering questions. I’m very excited and looking forward to moving into my beautiful new home.

karen coates

Angie Stewart was exceptional in presenting what Ryan Homes at Garrison Farms had to offer me in terms of a new home that I could afford. She was also very helpful in picking out which design features would best suit me. She was very diligent in keeping me posted as to what needed to be done next regarding loan acquisition and pre-construction. Nathan Cohen was extremely helpful in explaining the construction process and what to expect in the months ahead. I really liked how he helped me visualize what the house would look like while we toured the lot I had chosen. Because of Angie and Nathan, I am very happy that I chose Ryan Homes at Garrison Farms for my new home.

Peter Morash