Quick Answer
When you become a Ryan Homes homeowner, our relationship doesn’t end when we hand you the keys. You’ll have access to our Customer Care and Warranty teams, home care resources, and 1-, 2- and 10-year warranty coverage. Getting the keys is just the beginning of living in your new home. We want you to understand your home, feel confident caring for it and know where to turn when questions come up.
Your home is new. Living in it is what comes next
Moving into a brand-new home means being the first to experience it through everyday life, from cooking your first meal to living through your first change of seasons. As you settle in, you’ll also begin learning how the materials, systems and features throughout your home work and how to care for them. We work hard to deliver a 100% complete quality home that you'll love from day one, but we also know questions can come up as you settle in and get to know how everything works. Knowing where to turn when they do can make all the difference.
Who do I contact if I have a question about my Ryan home?
Sometimes, the answer may be simpler than you expect. MyRyanHome.com provides home care information and resources designed to help homeowners better understand their homes including home care tips and warranty requests. The important thing is that you don't have to figure everything out on your own.
If you have a question about home maintenance or believe something may need warranty attention, Ryan Homes Customer Care is a great place to start. Homeowners can submit a warranty request through MyRyanHome.com or call Customer Care at 877-550-7926, Monday through Friday, 8 a.m. to 5 p.m. ET. Requests made through these channels are documented and directed to local warranty teams for review and follow-up as needed.
Does Ryan Homes offer a new home warranty?
Yes. Ryan Homes provides limited warranty coverage for applicable homes over 1-, 2- and 10-year periods, with coverage related to materials and workmanship, installation of certain mechanical systems, and structural defects. Because warranty terms can vary based on the home and applicable warranty, we recommend using your warranty documents and MyRyanHome.com for the complete and most current details.
Your New Home Warranty Guide is the source to use when you need to understand the coverage that applies to your home. Warranty coverage is subject to terms, limitations and exclusions, and some homes may have different applicable coverage.
What about regular home maintenance?
Buying new means starting with new materials, systems and components, but every home needs routine care. Think about buying a new car. Everything may be brand-new on the day you drive it home, but over time you still check the tires, replace filters and follow the recommended maintenance schedule. A home isn't much different.
As you settle in, you'll become familiar with things like your heating and cooling system, filters, detectors and the other components that keep your home comfortable.
That's another reason we created MyRyanHome.com, so homeowners can easily find home care information in addition to submitting warranty requests. You don't need to become a home maintenance expert overnight. You just need a reliable place to start when you have a question.
What should I do if I have a concern after moving into my Ryan home?
Start by reaching out to Customer Care. If you think something in your home needs attention, submitting a warranty request through the My Ryan Home website creates a documented path for Customer Care and the appropriate local team to review the concern. Use the QR code located under your kitchen sink, submit a warranty request through MyRyanHome.com or call Customer Care at 877-550-7926, Monday through Friday, 8 a.m. to 5 p.m. ET.
We’re here for what comes next
Getting the keys to your new home isn’t goodbye. It's the first dinner at the kitchen table. The first weekend project. The first change of seasons. It’s learning which cabinet becomes the junk drawer and finding the spot where everyone drops their shoes. It's when a new house becomes your home.
As you settle in, we want you to know where to turn when questions come up. For current warranty information, homeowner resources or to submit a warranty request, visit MyRyanHome.com.